RETURN, CANCELLATIONS & EXCHANGES

We do not entertain any cancellations of orders as soon as the payment is made since we start the processing immediately.

• If you wish to enquire further about possible cancellation, please contact our customer support team at +91 9443240226 or mail us at  support@ogsfashions.in.

GIFT CARD POLICY

• Gift cards cannot be returned in exchange for cash.
• It can be redeemed only through a purchase made with OGS Fashions.

EXCHANGE POLICY

In the rare eventuality you wish to exchange a product, please be guided by the following:

• Please note that all our products are dispatched after a thorough quality check and for this reason we insist that you take a video while unboxing the package. 
• Please be advised that the Unboxing Video is a mandatory to consider an exchange or return of saree arising out of defects / damages with in 7 days.
• Please connect with our customer care executive before the shipping of the product back to us. Refund will be getting 5-7 Business working days from we receive and check the product. 2% Payment Gateway Charges will be deducted from the purchase if requested for an exchange. The charges will promptly be converted to credit points which can be redeemed only on the next purchase.
• Acceptance of Exchange is denied to situations such as deviation in colours in the received product from what is shown on the website as we strive hard in taking professional pics and assist by sending daylight pics too.
• Sarees that have the blouse portion cut, tasselled, Gift Cards and Sale items will not be subjected under the return policy.
• Write to us at support@ogsfashions.in in case of an exchange, with complete information - order details, the reason behind your intention to exchange the product. This should be done within 24 hours from the date of receiving the products for us to assess, validate and accept or decline an exchange.
• If you wish to exchange the saree due to a defect / damage, please include the unboxing video along with the details mentioned in the above point.
• com will not accept any returns. An exchange if found not valid, a relevant reason will be provided to the customer.

• Exchange shipping – Once we confirm the acceptance of Exchange, kindly ship the product back to the following address- 175-1, Calicut Main Road, Kondalampatti, Salem-636010. Tamil Nadu [தமிழ்நாடு] INDIA.

• The customer will have to pay for their own shipping costs for returning their item. Shipping costs are non-refundable. Depending on the destination, the time taken for your exchanged product to reach you may vary.
• OGS Fashions will not be held responsible for any damage that occurs to the saree after purchase which may be caused due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.

If you have requested saree tassel/blouse detachment services to your purchased saree, exchanges are not permitted.